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2 days ago i initiated the transfer of 11 domains .CO to 1and1. But they blocked my domains account panel at 1and1 and today i received this email:
"It appears that you currently have an overdue balance with 1&1 Internet. To resolve this matter, please complete the following steps:
1. Contact our billing department at 1-877-300-8316 and mention Customer ID: xxxxxxxxx to discuss the balance and payment options available.
2. Submit a payment to satisfy the overdue balance and wait the recommended time frame for the payment to be fully processed and verified.
3. After waiting the recommended time frame for processing, please contact us at 1-877-206-4253 so we can approve your most recent order(s).
If this debt is not resolved within the next 7 days, your recent order(s) will be cancelled."
I have no debts them, but funds for transfer was charged from my card.
Can i return payment for the transfer?
Thanks!
"It appears that you currently have an overdue balance with 1&1 Internet. To resolve this matter, please complete the following steps:
1. Contact our billing department at 1-877-300-8316 and mention Customer ID: xxxxxxxxx to discuss the balance and payment options available.
2. Submit a payment to satisfy the overdue balance and wait the recommended time frame for the payment to be fully processed and verified.
3. After waiting the recommended time frame for processing, please contact us at 1-877-206-4253 so we can approve your most recent order(s).
If this debt is not resolved within the next 7 days, your recent order(s) will be cancelled."
I have no debts them, but funds for transfer was charged from my card.
Can i return payment for the transfer?
Thanks!
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